Refund policy

Refund & Return Policy

Please read the product description carefully and confirm your size before ordering. Most returns happen because of a sizing mistake. Our How to Measure guide walks you through measuring your opening so you order the right fit the first time.

Returns

We have a 30-day return policy: you have 30 days after receiving your item to request a return. If your order hasn't shipped yet, you may be able to cancel it instead. Log in to your account to submit a cancellation request.

To start a return, log in to your account and submit a return request directly from your order. Returns without prior authorization will not be accepted. You'll also be asked to provide information and photos of the product showing whether it has been opened, used, or is new in box.

Once your return is approved, we'll email you a prepaid return shipping label, a return slip, and instructions. The cost of return shipping is deducted from your refund, unless the return is due to our error, in which case return shipping is free.

Ship the item back using the prepaid label we provide. Items must arrive in the same condition you received them: unused and in their original packaging.

How to request a return

  1. Go to airgrilles.com/account or click the account icon in the store menu.
  2. Enter your email address and click Continue.
  3. Open the email from our store and copy the 6-digit verification code.
  4. Enter the code to sign in to your account.
  5. Find your order and click Request return.
  6. Select the item(s) you want to return.
  7. Choose a return reason and add a note if needed.
  8. Click Request return to submit.

Non-returnable items

  • Final sale items: all disposable filters.
  • Custom and special-order items that have entered production (noted on the product page before purchase).

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund.

If the item is returned unused and in its original packaging, you'll receive a full product-price refund with no restocking fee. If the package has been opened, a 20% restocking fee applies. Refunds cover the product price only; shipping fees are non-refundable unless the error was ours.

Returning items from an order that shipped free: If your order qualified for free standard shipping ($250 or more) and, after your return, the standard items you keep total less than $250 (before taxes and after discounts), we also deduct the original shipping cost from your refund, along with the return shipping cost. This includes returning the entire order. For example, if you return $100 of items from a $300 order, you keep $200, so the original shipping cost is deducted. The original shipping deduction is what it actually cost us to ship your order to you, and it is never more than the return shipping cost deducted on the same return. This doesn't apply when the return is due to our error.

Damaged or defective items

Please check your order upon delivery and notify us within 7 days if an item arrives defective or damaged. Log in to your account, open your order, and use the "Report a problem" option. Attach photos of both the product and the packaging. We'll review the issue and send a replacement unit as soon as possible. See our Shipping Policy for delivery and inspection details.

Exchanges

The fastest way to get the item you want is to request a return from your account for the item you have and place a separate order for the new one. We do not offer free exchanges unless the error was ours.

Bulk and B2B returns

For large project or wholesale orders, contact help@airgrilles.com before returning. Standard return terms apply unless we agree otherwise in writing.

Questions?

For order-related issues, log in to your account for the fastest resolution. For all other inquiries, email help@airgrilles.com or call (571) 596-7373 (available 24/7).

AirGrilles.com
7689 Limestone Dr, Unit 140, Gainesville, VA 20155
Email: help@airgrilles.com
Phone: (571) 596-7373 (24/7)